Laboratory Reagent Return Policy

All laboratory reagents ordered and delivered are non-refundable. There are 2 exceptions which would warrant a return:
Reagents that are missing or damaged upon arrival from shipping. Any reagents that are received and damaged and/or missing must be reported within 48 hours of delivery in writing to orders.ca@antechdx.com
Short dated reagents sold at full price can be returned. Please report short dated products within 48 hours of receiving in writing to orders.ca@antechdx.com. Laboratory reagents purchased at a discount due to shorter expiry dating are non-refundable.

We take pride in the product we provide and will ensure your customer service needs are met. If you are ever unhappy with a product you receive please inform us immediately.